Membership Terms & Conditions

These terms apply to all Flow Bouldering memberships. Please read them in full before signing up. By starting a membership you confirm that you accept these terms.

1. Membership types

We offer three unlimited weekly memberships:

• Adult: $32 per week (16 years and over).
• Student: $30 per week (valid student ID required, 16 years and over).
• Child: $23 per week (under 16 years).

Add-ons (Living Together, Family Pass, Supervised Child) attach to an existing Adult or Student membership; the add-on fee is applied to the cheapest membership. People sharing a membership through an add-on must share the same residential address (proof may be requested).

2. Payments and direct debit

• Memberships are billed by direct debit through our payment provider (via GymMaster).
• It is your responsibility to keep your payment details up to date.
• Failed payments may incur a fee charged by the payment provider. We will attempt to contact you and re-process the payment.
• If a membership remains unpaid after a reasonable period of follow-up, gym access may be suspended until the balance is cleared.

3. Cancellation

• No long-term commitment, you can cancel at any time after the first one (1) month.
• To cancel, contact us at info@flowbouldering.com.au or via the member portal.
• No sign-up or cancellation fees apply.
• Cancellations take effect at the end of the current billing period.

4. Pausing your membership

We may, at our discretion, pause your membership for medical or extended-travel reasons. Contact us for details. Standard direct debits continue while paused unless we agree otherwise in writing.

5. Member benefits

Active memberships include:

• Unlimited climbing during open hours.
• One free guest visit per calendar month (Bring a Friend).
• 10% off merchandise and gear purchased in-store, plus discounts on items ordered in from Mammut, Scarpa and Climbing Anchors.
• Free access to Friday Fitness Club and Climb Yoga.
• 50% off 1-on-1 coaching sessions.

Benefits are not redeemable for cash and may change. Discount stacking with sale or promotional pricing is at our discretion.

6. Guest visits

Your monthly free Bring-a-Friend visit must be used in person and the guest must complete our standard waiver and induction. Unused guest visits do not roll over.

7. Waiver, safety and code of conduct

All climbers (including members and guests) must:

• complete and keep our online or in-gym waiver current;
• complete a safety briefing or induction on first visit;
• follow gym rules, staff instructions and posted safety signage at all times;
• climb within their ability and disclose any medical conditions or injuries that may affect safety.

We reserve the right to refuse entry, suspend or terminate any membership for unsafe behaviour, harassment, repeated rule breaches, or non-payment.

8. Children and supervision

Climbers of all ages are welcome. Children under 16 must be actively supervised by a responsible adult at all times. The supervising adult must climb under their own membership or day pass and the ratio is one adult to a maximum of two children.

9. Risk acknowledgement

Bouldering involves a real risk of injury. By becoming a member you acknowledge those risks, agree to follow the gym's safety procedures, and accept the terms of our climbing waiver. Nothing in these terms is intended to limit any rights you may have under the Australian Consumer Law that cannot be lawfully limited.

10. Changes to memberships, prices and these terms

We may change membership prices, benefits, opening hours or these terms from time to time. Where a change materially affects existing members, we will give reasonable notice (typically at least 14 days) by email and on the website.

11. Privacy

How we handle member personal information is set out in our Privacy Policy.

12. Governing law

These terms are governed by the laws of Queensland, Australia.

13. Contact

Questions? Email info@flowbouldering.com.au or call 0476 165 950.